FREQUENTLY ASKED QUESTIONS
It’s always best to place an order through our site. You can review different shipping options/rates live. If you don’t have access to a computer or have difficulty placing an order, feel free to contact us 1-866-775-1919. Our operating hours are from 11am to 5pm.
Yes, you may pick up your item(s) from our location in Richmond Hill, Ontario. Our operating hours are Monday to Friday from 11am to 5pm. Some orders may need 24 to 48 hours to be processed. Please call 1-866-775-1919 to confirm order availability for pick up.
Once your package is shipped, you will receive an email with tracking information.
Track all your packages through Canada Post
Not all products are eligible for refund. Please read our return policy and fill out the “return form“. If your item is eligible for return, our staff will email you a RGA#. For more information click here.
Yes. We work hard to keep our inventory stocked at all times but in case an item is out of stock, check back later or call our customer service 1-866-775-1919 for updates.